ESG (Environmental, Social, Governance) management includes having robust governance systems, risk management and controls; working to serve our customers in a manner that respects their dignity and strives to support them to work to the best of their ability; investing in our staff and supporting a diverse and inclusive sector; working to strengthen the communities in which we live and work; and advancing sustainable solutions for those that we assist and within our operations.
ESG matters as a business fundamental and we seek continuous improvement in all areas because they are the foundations of our ability to deliver value to our stakeholders.